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Video Help

An online library directory of Videos that show you how to get the most from your Go! Messenger service.

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FAQ Categories

Getting Connected.
Connecting to the Internet - Client, Devices, Passwords
What do I need to use Go!Messenger?
Do I need to be a BT customer to use Go!Messenger?
How do I connect my PSP to a home Wireless Broadband router?
Registering Your Account.
Setting up on Go!Messenger
Where can I register for the Go!Messenger service?

Activating Go!Messenger.
Getting started with the Go!Messenger service
Go!Messenger does not seem to accept my bt.com username and password.
How do I activate / log on to Go!Messenger?
I cannot activate Go!Messenger. Do I need to set the time and date on my PSP?
Managing Your Account.
Managing your Go!Messenger profile and service
I have changed my password for Go!Messenger, and now when I try to log in it keeps failing, saying my password is incorrect – “authentication failed”.

How do I change my profile on bt.com?
How do I uninstall Go!Messenger?
Using Go!Messenger.
All the other questions you have about Go!Messenger
Can I use Instant Messaging? How do I start a Text Chat?
How do I add a new contact?
I have a friend with a PSP in another EU country, can I call him?
Using BT Softphone 2.
Using Go!Messenger on BT Softphone 2
How can I get BT Softphone 2?
What is BT Softphone 2?
Do I have to be a BT Broadband Talk customer to use BT Softphone 2

 

* Calls may deplete any usage levels applied by some broadband providers.
† Wi-Fi access required for free calls between Go!Messenger users. Charges may be levied by providers in public wireless hotspots.